Frequently asked questions

How Long Does The Hair Last?


This hair can last for a long time, the better you take care of it the longer you can have it and reuse! Our clients generally use the hair for 6 to 12 months.




Maintenance Instructions?


MAINTENANCE INSTRUCTIONS FOR ALL TEXTURES: -Shampoo at least once a week -Use a shampoo no higher than pH7 -Do NOT massage -Rinse thoroughly with lukewarm water -Apply conditioner, comb through with a wide tooth comb, starting with the ends working your way up you scalp -Rinse thoroughly -Let air dry DAILY MAINTENANCE: -Use styling products minimally to avoid build up -We suggest a leave in conditioner & water AVOID ALCOHOL BASED PRODUCTS TO AVOID DRYING OUT YOUR INVESTMENT! -Dampen hair with a water bottle -Comb through (wide tooth comb) beginning at the ends and working your way up to your scalp. -Style as desired




Shipping Method & Policy?


Processing Time: 1 Business Day Delivery Time Standard Shipping: 2-3 Business Days Express Shipping: 1-2 Business Days Tracking numbers are automatically emailed once hair has been shipped, after 2-3 Business days




Return/Exchange Policy?


If dissatisfied, exchange is accepted within 60 days of purchase for new hair.